Chatbot & Conversational AI
Intent coverage, tone, escalation and the messy way real people actually type.
The failure modes we test for.
Scoped to your product, graded against a rubric your domain experts wrote — not a generic checklist.
Scope, execute, decide.
The same three-step engagement on every programme. No discovery phase that bills for three months before anything gets tested.
Scope
A QA lead maps your release process, risk areas and target markets. You get a test strategy and a fixed-price pilot scope, usually within a week.
Execute
AI agents generate and run tests across your stack. Matched human testers validate on real devices in real markets. Both feed the same pipeline.
Decide
Bugs land triaged, deduplicated and prioritised in your tracker. A Release Readiness Score tells you whether to ship — with the evidence behind it.
Evidence, not a status update.
- A named QA lead
- A written test strategy
- Results in your tracker, not a PDF
- Reproducible bugs with video, logs and device details
- Weekly reporting
- A retrospective after every cycle
Results land where your team already works.
No new dashboard to check. Bugs go to your tracker, runs trigger from your pipeline.
GenAI & LLM Testing
Validate accuracy, consistency and safety across prompts, models and versions — before your users find the gaps.
AI Agent Testing
Agents plan, call tools and take real actions. We test the whole chain, including what happens when a step fails.
Voice AI Testing
Real accents, real background noise, real interruptions — on real devices in real rooms.
RAG Evaluation
Check that answers are grounded in your documents and that citations point where they claim to.
Red Teaming & AI Safety
Adversarial testing by humans who are genuinely trying to break your model.
Bias & Fairness Testing
Measure output quality across demographic, linguistic and regional slices, with native speakers in each.
Questions we get asked.
Ready to ship with confidence?
Book a 30-minute call. We'll map your release process, show you where quality is leaking, and scope a pilot you can run on your next release.